![]() You’ve decided that your missing UPS package was lost, and you want to pursue the issue with UPS. You’re the Recipient of a Missing UPS Package. ![]() However, they will participate in the investigation with law enforcement officials. Generally speaking, UPS doesn’t take responsibility for packages that were successfully delivered but then stolen. Also, it’s really important to realize that *lost* versus *stolen* packages are treated differently. Generally speaking, UPS works more with the shipper than the receiver unless you received a UPS InfoNotice (one of those little yellow notes taped to your door). UPS has different rules to follow depending on whether you are the person receiving the shipment or the person or company who shipped it. We try to make navigating the system a little easier - from starting your search to filing a claim, we’re here to help! ![]() That’s why we created The Package Guard Guide to a Missing UPS Package. ![]() Losing a package sucks! The process for replacing that missing UPS package and recouping some loss also sucks. Package Guard Guide to a Missing UPS Package
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